Shipping Policy

Shipping Policy

Last Updated: 2/25/2025

At Bright Moons, we are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below to understand how we handle order fulfillment and delivery.

📦 Order Processing

  • All orders are processed within 2 business days after receiving payment confirmation.
  • Orders are shipped directly from our warehouse and handed over to trusted courier partners.
  • Orders are not shipped on weekends or holidays. Any orders placed during these times will be processed on the next business day.

🚚 Shipping Carriers & Methods

We ship our orders through trusted courier services, including FedEx and UPS. The shipping method will be selected based on availability and destination.

  • Domestic & International Shipping:
    • Shipping rates are determined based on the courier’s pricing policies and contracts with Shopify.
    • The exact shipping cost will be calculated at checkout based on your location and selected courier.

🌍 Estimated Delivery Times

  • Standard Shipping: 3-6Days
  • Express Shipping: 2-3Days
  • Delivery times may vary based on location, courier service, and any unforeseen circumstances (such as weather delays or customs processing for international orders).

💰 Shipping Costs & Free Shipping Offer

  • Orders below $100: Shipping fees are calculated at checkout based on your selected shipping method, order weight, and destination.
  • Orders of $100 or more: Enjoy FREE shipping! We will cover your shipping costs if your total order value reaches $100 or more before taxes and discounts.
  • Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

📦 Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your shipment directly on the courier’s website (FedEx, UPS) using the tracking link provided.

📍 Incorrect Address & Undeliverable Packages

  • Please ensure your shipping address is accurate at checkout.
  • If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

❓ Need Help?

If you have any questions or concerns regarding your shipment, please contact our support team at[ info@brightmoonsco.com] or via our Contact information page.

Thank you for shopping with Bright Moons! 🚀